Business Analyst

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

The Business Analyst, Data Operations is the primary liaison between the Data Operations team and AffirmedRx’s business-facing teams, particularly Client Management and Patient Care Advocates. Reporting to the Manager, Data Operations. This individual is the first point of contact when a client manager or patient care advocate identifies a file-related or data issue: gathering the details needed to understand it, conducting impact analysis to determine its scope and severity, and keeping every involved party informed of status from the moment an issue is reported through resolution. This role maintains a dashboard or similar tracking tool as the single source of truth on open issues and is expected to communicate proactively — no one should have to ask for a status update. Excellent written and verbal communication skills are essential, since this individual routinely translates between technical data operations work and the business teams who depend on it.

What you will do:

Issue Intake and Triage:

• Serve as the primary point of contact for client managers and patient care advocates reporting file-related or data issues 
• Gather all relevant details needed to understand and scope each issue — client, file type, affected dates, impacted records, and related context 
• Accurately log and categorize incoming issues to support tracking, prioritization, and reporting 

Impact Analysis:

• Conduct thorough impact analyses to determine the scope and severity of each issue, including which clients, members, or files are affected 
• Partner with Data Operations team members (ETL Developer/File Management Analyst, Senior Data Operations Engineer, PBM Claims Adjudication Expert) to validate findings and confirm root cause 
• Clearly present impact analysis findings to both technical and non-technical audiences, tailoring the level of detail to the listener 

Status Tracking and Proactive Communication:

• Build and maintain a dashboard or similar tracking tool that reflects the current status of all open issues 
• Provide proactive, regular updates to client managers, patient care advocates, and other stakeholders — especially when work begins on an issue and when it is resolved