Product Manager

Job Title: Agentic AI Product Manager
Location: India
Reports to: Agentic AI COE Leader

Position Overview:
We are seeking a highly motivated Agentic AI Product Manager to drive the market launch and IP roadmap of our innovative AI-powered solutions collaborating with sales, marketing, consulting and development. This role will work closely with the Agentic AI COE Leader to transform cutting-edge technologies—including autonomous agents, LLMs, and multi-agent systems—into scalable, customer-centric products integrated with platforms like ServiceNow.

The ideal candidate will have strong experience in AI product lifecycle management, cross-functional collaboration, and aligning technology capabilities with business goals.

Key Responsibilities:

Product Strategy & Market Analysis

- Understand competitive market intelligence and conduct research to inform our AI roadmap and features while ensuring product/market fit.

- Define product requirements and roadmaps in partnership with the Agentic AI COE Leader and cross-functional teams that results in customer impact (cost reduction, time savings, strategic differentiation, etc.)

- Support the COE Leader in assessing AI innovation opportunities across industries. And translate strategic AI innovation goals into tangible product development initiatives.

- Identify use cases where agentic AI can enhance and/or orchestrate enterprise workflows, particularly on ServiceNow.

- Develop ROI models and frameworks for realizing value of our AI offerings and solutions

Cross-functional Collaboration

- Collaborate with sales, solution consulting, design, engineering, data science, and ServiceNow platform teams to deliver high-impact AI capabilities and IP

- Work closely with client-facing teams to identify POC’s opportunities, prioritize features, gather feedback and ensure adoption (i.e. production rollout) success.

- Work with our engineering teams to facilitate the agile development processes, define epics, elaborate user stories, translate and prioritize backlog and conduct retrospectives

AI IP Development

- Manage product lifecycle from ideation to launch, with a strong emphasis on usability, performance, ROI and business outcomes.

- Ensure products integrate seamlessly with ServiceNow (e.g., ITSM, HRSD, SecOps).

- Oversee feature validation, testing, and iteration using agile methods and customer feedback.

Market Awareness & Launch

- Stay informed on emerging trends in agentic AI, LLMs, multi-agent systems, and enterprise automation.