Solution Architect
Posted 18 Mar 2026
Advertised as “ ServiceNow Solution Architect - Agentic AI”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 8+ yrs
- Management level
- People management
- Employment
- Remote
No salary listed for this role.
Field of studyArtificial Intelligence, Computer Science, Information Technology, Machine learning (or related)
Study levelBachelor's or higher
CertificationsITIL Foundation, ServiceNow CSA
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.
We #GoBeyondWorkflows to create new kinds of experiences for our customers.
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development & implementation experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Solution Architect AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
- Write complete programming and perform testing and debugging of applications using current programming language and techniques.