Solution Architect

Solution Architect

Service Portal and AI Engineering

NewRocket is looking for a hands-on Solution Architect who combines a strong web development background, deep ServiceNow Service Portal expertise, and applied AI skills to build exceptional digital experiences and practical AI solutions.

You will work directly with customers across Service Portal architecture and Forward Deployed AI Engineering engagements. Whether leading a complex portal implementation, building an AI-powered application, or connecting the two, you will translate business needs into thoughtfully designed, reliable software—from discovery through production.

Your impact

• Architect and build responsive, accessible Service Portal and AIUX framework experiences, including custom widgets and scoped applications.
• Translate high-fidelity designs into polished interfaces with close attention to layout, typography, interaction, and responsive behavior.
• Lead discovery, technical design, estimation, demonstrations, and customer delivery conversations.
• Design and build AI applications and agentic workflows using Claude or comparable LLM platforms, enterprise APIs, and customer data.
• Implement retrieval, tool calling, structured outputs, and human review where appropriate.
• Build and integrate frontend experiences, backend services, and enterprise systems within and beyond ServiceNow.
• Design for reliable operation through appropriate testing, evaluation, observability, and failure handling.
• Own technical delivery through deployment, troubleshooting, documentation, and operational handoff, managing technical risks, scope, and quality.
• Evaluate AI quality, security, latency, and cost; exercise judgment about when to use AI versus deterministic automation.
• Contribute reusable components and delivery patterns, review code, and mentor engineers.

What you bring

• Five or more years of software engineering experience, including substantial hands-on web development, ServiceNow development, and customer-facing technical leadership.
• Demonstrated experience architecting and delivering complex Service Portal solutions using JavaScript, AngularJS, HTML, CSS/SCSS, and Bootstrap.
• Strong web development fundamentals, including modern JavaScript/TypeScript, frontend architecture, state management, and API integration.
• Strong understanding of ServiceNow architecture, server-side scripting, scoped applications, data models, access controls, and integrations.
• Sound judgment about configuration versus customization, with attention to platform upgradeability and long-term maintainability.