Retention Representative
Posted 8 Sep 2026
Advertised as “Retention Representative ”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
No salary listed for this role.
Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we’re looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.
As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers’ needs.
What you bring
You’ll thrive at MyHeritage if you’re:
- A fluent English speaker, additional languages are an advantage
- Experienced in sales or retention (telemarketing experience is a plus)
- A fast learner and problem-solver
- Motivated, independent, and proactive
What we offer
At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have:
- High salaries
- A comprehensive benefits package