AI Transformation Strategist

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

A NiCE AI Transformation Strategist sits at the intersection of enterprise strategy and hands-on AI agent delivery. You will primarily engage at the VP and Director level — with CX, Operations, Technology, and Digital leaders — to define transformation priorities and drive execution, while maintaining the executive fluency to contribute credibly in C-suite conversations when required. This is not a narrowly specialized role. You are expected to move fluidly between strategic advisory and agent development, combining structured problem-solving, conversational design, and customer insight to drive transformation from the program office to the build environment.

Core mandate: Partner with VP and Director-level leaders across CX, Operations, and Technology to define and execute AI-first transformation programs while directly building the agentic experiences that make that transformation real, leveraging NiCE's full platform to automate service, augment the workforce, and deliver intelligent experiences at enterprise scale.

How will you make an impact?  

• Strategic Advisory & Transformation Planning

  • Engage primarily at the VP and Director level — across CX, Operations, Technology, and Digital functions — to define transformation priorities, align on approach, and drive program execution
  • Build and maintain credibility with C-suite stakeholders when required, contributing to executive conversations with clarity and commercial rigor
  • Define AI transformation roadmaps that connect agentic automation strategy to measurable business outcomes including cost efficiency, service quality, and operational scale
  • Structure ambiguous business challenges into clear problem statements, workstreams, hypotheses, and recommendations that program owners can act on
  • Facilitate alignment workshops, stakeholder interviews, and working sessions to gather input, challenge assumptions, and drive cross-functional agreement
  • Develop business cases, transformation roadmaps, and senior-level materials that support high-stakes program decisions
  • Contribute data-driven, strategic insights to customers and internal team decisions
  • Contribute to NiCE's consulting IP, briefing materials, AI transformation playbooks, and vertical-specific accelerators