Integration Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

What's the DEVone Integration Engineer role all about?

The NICE DEVone ecosystem includes hundreds of AI/software partners (ISVs) offering complementary CXone solutions. As the DEVone Integration Engineer, you're the technical bridge between CXone and our partner ecosystem—building the code examples, PoC integrations, and tools partners use to evaluate and implement their integrations.

This role requires:

• Technical depth to build real integrations (APIs, authentication, real-time streaming)

• Communication skills to translate complex concepts for partners with varying expertise

• Problem-solving focused on defining the actual problem, often the hardest part

• Partner empathy to understand what partners need and meet them where they are

How will you make an impact?

• Document integration patterns and communicate technical guidance to partners with varying expertise levels

• Build sample applications and proof-of-concept integrations for common patterns

• Troubleshoot partner integration challenges hands-on

• Translate partner feedback into clear problem statements for Product and Engineering teams

• Maintain integration examples and internal tooling for partner onboarding

Have you got what it takes?

• BS or MS in Computer Science or related degree (or equivalent practical experience)

• 3+ years of professional software development experience

• Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET

• Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms)

• Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)

• Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)

• Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences

• Strong problem-solving approach—clarify ambiguous requirements and nail down root causes

• Experience collaborating with external partners, customers, or developer communities in a technical capacity

• Partner empathy—understand partner needs and build solutions that meet them where they are