Office Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE, Manila is looking for an experienced and self-motivated Office Manager with solid work experience in office administration. The successful candidate should be able to do a wide range of administrative and management tasks thereby ensuring successful day-to-day Facilities operations as well as efficient coordination and management of company resources as needed.

The Office Manager must be comfortable discussing strategic matters and operating at a tactical level, simultaneously acting as an internal ambassador, mentor, analyst, implementer, and cost controller.

He/she shows sound business judgement and makes high velocity decisions to continually raise the bar for customer experience. The Office Manager works with internal and/or external partners to ensure facility(s) and/or program(s) is aligned with organizational objectives.

How will you make an impact?      

• Provides strategic direction to facilities management team (direct reports and outsourced vendor teams) who oversee facilities operations which are operating at 24/7.
• Ensures a pleasant work environment, ensuring high levels of organizational effectiveness, communication, and safety.
• Ensures that the Facilities Management and Real Estate Services are performed and delivered in accordance with contracts, global and regional KPIs.
• Responsible for the management of routine maintenance, repairs, office cleaning and upkeep in line with COVID-19 safety protocols.
• Creates easy-to-follow standards, protocols, procedures (i.e. employee handbook, procedures books/guides, etc.)
• Space management and internal moves. Ensure smooth data gathering and understanding of future demand for space.
• Act as key point of contact with cleaning company, cafeteria services and other key personnel in the multi tenanted building including security, ground floor reception, contractors and engineers.
• Implement office processes and procedures in line with NICE global policies and requirements.
• Coordinate bookings of large office meetings, trainings, catering, and office events.
• Carry out the New Starter Induction process for all new employees starting in Manila.
• Identify and evaluate suppliers for office equipment (working closely with the Purchasing department) as due diligence.