Solution Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

Strategic Solution Engineer, GSI Partnerships 

Focus: Capgemini, Accenture and Deloitte partnerships across UKI and Europe 

Role purpose: Partner-facing solution engineering, solution adoption and support for in-flight strategic opportunities 

We are seeking a NiCE Strategic Solution Engineer, GSI Partnerships to lead the functional and technical engagement with our key global system integrator partners across UKI and Europe, with an initial focus on Capgemini, Accenture and Deloitte. 

This partner-facing role will help accelerate solution adoption across the NiCE portfolio by enabling GSI sales, presales and delivery teams, supporting active opportunities, shaping compelling customer solution narratives and ensuring partners can confidently position, demonstrate and deploy NiCE solutions. 

The Strategic Solution Engineer will act as the technical and solution bridge between NiCE partner sales, field sales, product teams and GSI stakeholders. The role will be hands-on across discovery, opportunity qualification, solution mapping, demonstrations, POCs, RFI/RFP responses, technical validation and partner enablement. 

This is a fit for someone with strong technical depth, excellent stakeholder management skills and a proven ability to work through complex enterprise sales cycles with large consulting and transformation partners. The candidate should be comfortable operating from executive-level value conversations through to detailed technical and delivery discussions. 

How will you make an impact? 

• Drive solution adoption of the NiCE portfolio within Capgemini, Accenture and Deloitte across UKI and Europe. 

• Support in-flight GSI opportunities by assisting with functional and technical discovery, solution design input, demonstrations, validation sessions and POC planning. 

• Partner closely with GSI sales, presales, architects and delivery teams to help them understand, position and apply NiCE solutions in customer transformation programmes. 

• Build repeatable solution plays, demo storyboards and technical narratives that GSIs can use to drive customer engagement and pipeline progression. 

• Translate customer business challenges into clear NiCE solution architectures, value messages and adoption pathways. 

• Influence and educate partner and customer stakeholders on how NiCE solutions address contact centre, CX, AI, automation, workforce engagement and digital transformation needs.