Software Architect

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Overview

As a Senior Software Architect, you will play a critical role in building and evolving Verse's client-facing products and internal platforms that power a premium customer experience. You will help shape the technical direction of the product by designing scalable, API-first systems, shipping high-quality production code, and contributing to our conversational AI platform.

As a Sr Software Architect, a typical day might include the following: 

• Set the end-to-end technical direction for the team, including platform, technology, tools, and infrastructure
• Partner closely with Product, Design, and Engineering to shape product strategy, scope, and technical execution
• Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners
• Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration
• Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security
• Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows
• Write clean, testable, well-documented code while raising engineering standards through reviews and technical leadership
• Continuously improve development workflows, CI/CD pipelines, and operational excellence
• Identify and resolve performance bottlenecks across application, database, and infrastructure layers
• Identify ways to accelerate overall R&D throughput and quality using leading architectures and standards
• Communicate architecture in an effective and professional manner
• Drive technical decisions, solve tough problems, and coordinate multiple project execution
• Foster a strong teamwork environment and create passion and energy within the team.
• Represents self and department with professionalism and competence.

To Land This Gig You'll Need:

• BS in Computer Science or equivalent work experience is required
• 15+ years of software development experience
• 5+ years of software development experience on large scale and high-volume enterprise products
• Strong understanding of developing in C#
• Experience architecting systems for performance and scalability
• Expertise in designing applications using relational and/or non-relational databases