At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As an LMS & Learning Technology Specialist, you will be responsible for supporting and eventually owning the end-to-end LMS implementation, day-to-day administration, integrations, reporting, and continuous improvement of Actimize University’s learning platform. The role will work closely with Learning & Development, Content Development, Trainers, IT, vendors, and business stakeholders to ensure a seamless learner and administrator experience.
How will you make an impact?
LMS implementation and administration: Support and eventually own end-to-end LMS implementation, configuration, testing, and rollout. Manage users, enrollments, learning plans, courses, certifications, permissions, and workflows. Configure and maintain LMS features based on AU business requirements. Coordinate with LMS vendors and internal IT teams for integrations and issue resolution.
Learning operations: Manage training registrations, learner access, course assignments, and certification workflows. Ensure LMS data and learning records are accurate and up to date. Provide operational support to trainers, content developers, administrators, and learners. Identify and resolve issues proactively to minimize disruption.
Reporting and analytics: Develop and maintain dashboards and reports covering learner activity, course completion, certifications, training participation, and other AU KPIs. Provide actionable insights to improve learner engagement and operational efficiency. Automate recurring reports and administrative processes wherever possible.
Content and digital learning enablement: Partner with content developers to publish and maintain self-paced learning content. Support SCORM/xAPI and other digital learning standards as applicable. Ensure content is correctly configured, tested, and production-ready within the LMS.
Continuous improvement and innovation: Identify opportunities to automate and simplify LMS processes. Explore AI and emerging learning technologies to improve learner experience and operational efficiency. Establish and maintain LMS administration standards, processes, and documentation.
Have you got what it takes?
5–8 years of experience in LMS administration, Learning Technology, or Learning Operations.
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 11771
Reporting to: Tech Manager, Professional Services, Actimize
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.