Technical Account Manager

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. 

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai. 

Technical Account Manager 

Your Role:  

The Technical Account Manager (TAM) is a critical role at Vectra and is responsible for developing and managing Vectra’s customers in an assigned region. You will own the relationships with your customers, connecting with key business executives, security and IT stakeholders to develop an understanding of their strategic business needs and goals. 

Your Impact:   

Leveraging this customer knowledge and your expertise in Vectra products and cybersecurity, you will provide an ongoing adoption and industry best practices strategy to ensure your customers understand and maximize value from their investment in Vectra.  

This role demands interaction with enterprises at the senior level (CISO), as well as with technical staff within the IT and Security organization.  

Responsibilities:  

• Drive high touch customer success focusing on large and highly complex enterprise organizations  

• Lead customers throughout the entire customer journey: onboarding, value realization, adoption and expansion  

• Own the customer relationship, providing ongoing support and proactive leadership to Vectra’s customers, to drive high levels of customer satisfaction, deep engagement, and mutual success.  

• Conduct customer touchpoints, executive business reviews and proactively monitor customer health