Director of Information Technology

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The Director of Information Technology manages internal teams and external service providers responsible for IT service management, enterprise systems, foundational infrastructure, supplier-led delivery, and execution of Kestra’s future state technology roadmap. The role owns key platforms including ERP, CRM, QMS, PLM, field service, integrations, and infrastructure, and serves as Kestra IT’s primary relationship owner for strategic ITSM and managed services suppliers.

ESSENTIAL DUTIES
Leadership and Team Management
• Manage assigned IT Team Members and suppliers, including workload direction, coaching, performance feedback, resource allocation, prioritization, and escalation management.
• Collaborate with cross-functional leadership peers to align IT priorities, resources, and delivery commitments with business needs, while representing IT risks, dependencies, and tradeoffs.

Enterprise Systems and Platforms
• Partner with business owners to establish intake, prioritization, and change governance for enterprise system requests.
• Oversee the evaluation, design, development, implementation, operation, and maintenance of enterprise systems.
• Own incident, problem, and request management processes for enterprise systems and IT services, ensuring timely triage, root-cause analysis, resolution tracking, stakeholder communication, and escalation when required.
• Execute the enterprise integration strategy, including integration patterns, APIs, middleware, and data flows.

Vendor and Managed Services Governance
• Support sourcing, vendor evaluation, contracts, statements of work, and roadmap decisions for IT services and platforms.
• Manage vendor governance, service level agreements, performance metrics, escalation paths, continuous improvement plans, resource planning, capacity planning, and overall service quality.
• Monitor strategic supplier spend, invoice accuracy, and total cost of service against budget; recommend scope, staffing, and commercial adjustments to the CIO.

Operational Governance and Reporting Cadence
• Own daily and weekly IT operational governance, including service performance, project delivery, budget status, open risks, pending decisions, supplier follow-up, and cross-functional coordination. • Provide monthly reporting and escalate material risks, budget exceptions, strategic decisions, or unresolved cross-functional tradeoffs to the CIO.