Revenue Cycle Manager

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

This position is responsible for managing the day-to-day operations for the cash application team by supporting the timely & accurate posting of all third-party (e.g., government, commercial and private payors) and patient payments into the A/R system, along with the resolution of payment posting issues, credit balances, refund requests, and other posting function responsibilities. A primary focus in supervising the cash application function is ensuring consistent productivity and quality of work in a challenging, fast-paced, and rapidly changing environment. This position will be the escalated point of contact for any issues, so they must be a keen problem solver. As a Team Manager this position will be responsible for driving a culture of inclusion and engagement through regular team meetings and 1:1s and team building activities.

ESSENTIAL DUTIES

• Manage team of Cash Application Specialists as assigned, including scheduling work shifts to effectively cover Kestra’s business needs. 
• Participate in team member hiring, training, coaching, and performance management. Assist in the development of training materials.
• Ensure team members are entering critical data into patient accounts in Bonafide. Ensure team members are processing and posting all payments within established guidelines.
• Manage multiple aspects of the cash application function including research, reconciliation, balancing, and error-identification.
• Gather and review data about cash flow and identify risks related to cash forecasts.
• Manage a relationship with Accounting and Finance team leaders to ensure efficiency of monthly close functions. Provide support for financial audits.
• Participate in leadership meetings and report on cash position, liquidity, and cash trends as needed.
• Develop, and refine new and existing process flows to create efficiencies within the department.
• Evaluate existing system processes and tools required to drive automation and improved accuracy.
• Develop reporting, key performance indicators and metrics, as well as dashboards to effectively evaluate the performance of the team.
• Assist in responding to or supporting any patient, financial, or payor audits received, as appropriate.