IT Helpdesk Intern

Position Summary

Assured Guaranty is seeking to hire an IT Helpdesk Summer Intern to engage in AI and automation projects as well as assist in day-to-day operations, including helpdesk support, IT asset management, and PC/Laptop/Mobile Device deployments.  At the end of the internship, the candidate will gain valuable knowledge in day-to-day IT operations processes, incident resolution, Windows 11 enterprise support, Microsoft enterprise solutions, and VMWare virtualization solutions.

Primary Responsibilities

The intern will assist with the following tasks:

• Diagnose and troubleshoot common hardware and software issues
• Leverage Copilot AI and automation solutions to enhance workflows
• Build AI solutions
• Document all incidents into ServiceNow (Ticketing System)
• Configure and deploy Windows desktops, including assembly and disassembly
• Plan, organize, and reconcile IT hardware assets in ServiceNow asset database
• Manage, troubleshoot, and deploy mobile devices
• Provide QA testing on major IT projects
• Microsoft Teams Deployment
• Desktop PC and VDI performance monitoring
• Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal)

Candidate Background and Qualifications

• Student currently pursuing a bachelor’s degree
• Minimum 3.0 GPA
• Experience/coursework in AI preferred
• Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
• Excellent written and oral communication skills
• Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately
• Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand)
• Excellent organizational and time management skills

The salary for the position is expected to be from $30 per hour to $32 per hour. The actual salary will depend on various factors, including but not limited to a candidate’s experience and credentials, salary expectations of applicable candidates, and other applicable market conditions. This position provides a weekly all-firm catered breakfast and lunch (Tuesday and Wednesday) as well as intern-specific meals and events.

Note: Housing stipend may be available for interns who will be residing outside of the tri-state area (New York, New Jersey, Connecticut) for the duration of the summer internship program (June 8 – July 30).