Integration Consultant

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you. 

As we continue to grow, we have an exciting opportunity for a technical professional to join our Customer Delivery and Deployment Team as a Sr. Integration Consultant, you will play a key role in delivering seamless, scalable integration experiences for our customers and partners. This individual contributor role owns customer integration execution from onboarding through ongoing optimization. 

You will operate with autonomy, lead customer-facing integration conversations, and serve as a consultative technical partner and help establish best practices for the team. Working closely with Customer Success, Product Management, Engineering, and Sales, you will drive successful integration outcomes while proactively identifying opportunities to improve performance, scalability, and customer value. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What You’ll Do:  

• Own and lead Tier 1 customer integrations, ensuring reliable implementation and long-term integration health.
• Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex, multi-system REST API, webhook, SSO, and SFTP integrations, designing new approaches when established patterns don’t fit.
• Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences, including pushing back on unworkable designs and setting clear expectations through escalations.  
• Serve as a technical guide for the team, offering design feedback and troubleshooting support.
• Build consultative relationships with customers, anticipating needs and recommending integration optimizations based on desired workflows.
• Collaborate closely with Support, Product, and Engineering to triage and resolve integration issues, recognizing patterns across integrations, recommending improvement, and advocating for customer needs when appropriate.
• Maintain and improve integration documentation, playbooks, and reusable patterns, recommending changes that make Tier 1 delivery more repeatable.
• Participate in QA testing of new integration features to understand functionality and downstream impacts.
• Stay current with emerging technologies, including AI and automation trends, and identify opportunities to improve integration workflows and customer outcomes. 

What We’re Looking For:  

• 7+ years of related experience, including 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles.
• Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools (e.g., DataDog).
• Experience leading customer-facing technical conversations independently, including difficult conversations and escalations.
• Experience guiding or mentoring less-experienced teammates on technical work.
• Strong analytical and root-cause troubleshooting capabilities.
• Ability to operate autonomously while collaborating cross-functionally.
• Clear, confident communicator across technical and non-technical audiences.
• Comfort working in a fast-paced, high-growth startup environment.
• Experience in insurance or P&C technology ecosystem preferred.
• Exposure to AI/ML tools and automation technologies a plus. 

Compensation, Benefits & Perks:  
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$109,200 – $202,800], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. 

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley: Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx