Solutions Consultant

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you. 

As we continue to grow, we’re looking for a Sr. Solutions Consultant to partner on  strategic and complex opportunities. This is a hands-on role for someone who enjoys tackling complex problems and influencing high-stakes deals. You’ll be deeply embedded in enterprise opportunities, engaging with senior stakeholders and helping align technology, business value, and customer outcomes. 

Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.

What You’ll Do: 

• Partner with Account Executives and Account Managers to advance new business and expansion opportunities.
• Lead discovery with insurance business and technology stakeholders to understand workflows, uncover challenges, and establish requirements and measurable success criteria.
• Create reusable demo content, discovery guides, and value-selling resources and provide guidance and best practices across teams.
• Deliver tailored demonstrations and solution presentations that connect Hi Marley’s capabilities to customer priorities.
• Independently lead pilot engagements from scoping through evaluation, aligning customer and internal teams on objectives, timelines, and success criteria, coordinating execution, and presenting results to inform purchase and expansion decisions.
• Build business cases and ROI models using customer data and clearly defined assumptions to demonstrate operational and financial impact.
• Support RFPs, proposals, competitive positioning, and objection handling, collaborating with internal experts to validate solution fit and address customer requirements.
• Help customers evaluate AI-enabled capabilities, explaining their applications, limitations, and implications for insurance workflows.
• Partner with Product, Implementation, and Customer Success to communicate customer needs, surface solution gaps, and transfer agreed requirements and success criteria. 

What We’re Looking For: 

• 5–7+ years of experience in customer-facing consulting, solutions consulting, or sales engineering roles, including at least 3 years working in or advising the insurance industry (P&C strongly preferred; familiarity with claims, service, or digital operations a plus).
• Demonstrated ability to lead discovery, translate business needs into solution recommendations, and deliver compelling demonstrations and presentations.
• Strong analytical skills, including the ability to interpret customer data, develop business cases, and explain the assumptions behind projected value.
• Experience engaging executive, business, and technical stakeholders and translating complex concepts into clear business value.
• Working knowledge of SaaS applications, integrations, APIs, and data flows sufficient to discuss solution fit and collaborate effectively with technical specialists.
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly
• Experience working with or positioning AI-enabled software, with the ability to explain relevant use cases and limitations.
• Strong written communication and organizational skills, with the ability to manage multiple opportunities and coordinate contributions across teams.
• Comfort taking ownership and adapting to changing priorities in a growing company.
• Ability to travel up to 50%. 

Compensation, Benefits & Perks: 
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$117,000–$218,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.  

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley: Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We’re proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx