IT Support Specialist

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

IT 

Rocket Lab’s IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.

IT SUPPORT SPECIALIST

As an IT Support Specialist based onsite at Rocket Lab’s SolAero (SOL) you will have the opportunity to support our global teams by ensuring seamless access to information and smooth operation of our computer systems, networks, and devices. In this role, you will provide day-to-day IT support, interact positively with staff, and play a key role in onboarding new hires to ensure productivity from day one.  This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team.  A natural curiosity and a drive to continuously learn are essential to be successful in this role.  

WHAT YOU'LL GET TO DO: 

• Carry out the day-to-day functions required to provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints  
• Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation  
• You will be the point of contact for any onboarding of new hires to ensure they are setup and productive from day one  
• Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes 
• This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed

YOU'LL BRING THESE QUALIFICATIONS:

• 2+ years’ experience in IT support and high school diploma or GED
• Exposure with most and solid operational experience in at least two of the following: 
  • Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting) 
  • PC hardware (including assembly and disassembly of desktop PCs)