Operations Specialist

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada.

We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support.

You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions.

We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries.

We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally.

We hope that's you.

About the role (What you'll be doing)

We're looking for an Operations Casual to join the Medical Operations team and work across high-impact operations initiatives. This is a 12-week paid casual role, minimum 4 days per week, with an immediate start.

This is a hands-on operations role. You'll own processes end-to-end, support practitioner and patient workflows, and work alongside the Patient Operations teams on projects that improve patient experience and strengthen retention.

You'll be given meaningful responsibility from the start and trusted to think clearly, move quickly, and execute to a high standard.

Your work may span a mix of:

Owning and running operational processes

• Owning operational processes end-to-end, keeping them running reliably and improving them over time
• Preparing and coordinating practitioner interviews and related onboarding workflows
• Making outbound calls to patients to support retention and operational initiatives
• Analysing patient and operational data to identify friction points and areas for improvement
• Supporting the Operations team in testing and rolling out new initiatives to support teams

About you (Who you are)

This role suits someone early in their career who demonstrates strong problem-solving ability, clear communication, and a bias toward action.

you're likely someone who:

• Curious, proactive, and eager to learn by doing
• Thinks in a structured way and enjoys solving ambiguous problems
• Comfortable owning processes and following through without being chased
• Communicates clearly and confidently, including over the phone
• Thrives in fast-paced, high-accountability environments

The details

• 12-week paid casual engagement
• Minimum 4 days per week
• Immediate start

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.