Production Trainer

Job Title:

Production Trainer (Internal Only)

Terms of employment:

Contract, Hourly

Department:

SOMA Department

Rate:

$23.40/hour 

Reports to:

Richelle Colmenar Alcantara, Room Manager

Shift: 

PM SHIFT 

Location:

**35 Jutland Rd., Etobicoke, ON

**

Apply by:

12:00 pm EST on Monday, October 19, 2026

The Role: Production Assistant Trainer - Contract

Availability: Full-time with an ability to work mornings, afternoons, and occasional overtime, holidays, and weekends.

The Production/Distribution Trainer plays an essential role in growing talent in our business through collaboration and sharing best practices within their department. You know how to be curious about opportunities and how to be real with feedback and support. 

You help to quickly and efficiently promote the importance of quality for new hires in your room, all while making them feel welcome and supported. Through your hands-on approach to training, you support new hires to achieve their goals and targets and contribute to the success of the room. Thanks to your support, new products are launched successfully and with the highest quality.

As a growing business, Lush needs people who can adapt and evolve to the needs of our business, and analyze and respond to learners’ needs. Lush staff live with purpose, find a connection to the values of our business, and bring their passion for leaving the world Lusher than we found it to work every day. #mylushlife

Reporting to the Department Manager, the Trainer undertakes the following RESPONSIBILITIES:

• Formally welcome and orient new hires to your room, ensuring their comfort and familiarity with the space, the team, the brand, Health & Safety practices,ractices and the product lines.
• Execute hands-on training with all new hires, ensuring their confidence, competence, and comfort with production. Follow in-room training and onboarding plans to ensure consistency, equity and success for new hires.
• Introduce employees to quality standards and production expectations while creating a fail-safe environment for practice and learning during their onboarding period. Lead by example by demonstrating quality, cleanliness, and safety standards at all times.
• Motivate and engage new employees, encouraging and promoting their success through check-ins, in-the-moment support, hands-on collaboration, and sharing of best practices. Create an engaging work culture with a kind, welcoming and supportive attitude and by setting clear expectations
• Train-on and support proper production methods year-round, as needed for all product lines in the room
• Spot-check product and weights, quality, and monitor to ensure correct tools, SOPs, molds, and processes are being utilized. Ensure all quality measures are explained, followed, and prioritized. Coach and provide feedback on opportunities in the moment. 
• Lead hands-on training for new product launches for Production Assistants, as needed, with attention to quality, process, and detail and follow up accordingly
• Collaborate frequently with room leadership to support new hires and trainees, ensuring that everyone has the tools and resources needed to succeed. Also ensure that any performance concerns are elevated early so as to support learners appropriately
• Perform Production Assistant duties in the room as needed, including but not limited to:
  • Assist in producing high-quality Lush products
  • Perform dexterous tasks, including but not limited to: Filling, pouring, and pressing product accurately (either manually or with use of department-specific machinery)
  • Pack product and correctly label packages
  • Keep up with production demands and productivity targets
  • Perform physically laborious tasks, including but not limited to: loading/pulling skids, pushing racks, carrying bins of product

Who you are (qualifications):

Required:

• Current Lush employee
• Excels in Production Assistant duties
• Consistently produces excellent quality products and meets or exceeds targets
• Optimistic, patient, and reassuring when working with others
• Exhibits outstanding communication skills (verbal /written) and demonstrated ability to build strong relationships with leaders, peers, and support teams
• Excellent coaching and feedback skills 
• Comfortable providing and receiving feedback
• Ability to multitask, meet deadlines, and manage priorities 
• Demonstrates curiosity with excellent listening and problem-solving skills 
• An accomplished trainer with a track record for supporting others to achieve success
• Demonstrated commitment to health and safety standards
• Demonstrated commitment to good manufacturing practices
• Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
• Capable of physical activities such as standing for long durations, bending, pulling, and pushing
• Confident with basic mathematics, ability to count, including addition and subtraction
• Reliable, consistent attendance, punctual, and dependable
• Comfortable with reading, writing, and speaking English in order to communicate with colleagues on all platforms (i.e., in person, via email, via Google Chat)

Preferred:

• Has held current role for a minimum of 1 year
• Experience as a Team Leader (Contract or Core)
• Experience as a Production Trainer (Contract or Core)
• Formal training or coaching experience
• Formal leadership experience
• Accustomed to meeting goals and deadlines in a seasonal and fast-paced environment
• Ability to navigate email and Google apps (i.e., Sheets, Docs, Chat, and Meet)
• Ability to work occasional overtime, weekends, holiday based on the needs of the business
• Ability to adapt production and quality expertise to other production rooms/departments

How to Apply: Submit the application found on the Colleague Center Internal Job Board

Questions? Email monica.pinzon@lush.com

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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_Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with._