Vice President, Client Experience

WE HAVE CREATED A WORLD WHERE ART AND SCIENCE ARE BEST FRIENDS

Known is what happens when a data science firm and a creative agency stop arguing and start collaborating. We were built from scratch with PhD data scientists and award-winning creatives working on the same briefs, from day one. That structure earned us an Ad Age #3 A-List ranking, back-to-back Data & Insights Agency of the Year wins, plus Emmys, Cannes Lions, Clios, and Effies across clients in finance, tech, entertainment, consumer goods, and real estate. We're distributed across the U.S. and unapologetically ambitious.

If you're tired of choosing between doing smart work and doing creative work, you'll fit right in here. 

BUT ENOUGH ABOUT US, LET'S TALK ABOUT YOU

About the role:

You know which brands are ready for a live experience before they've put it in a brief. You know how to walk into a room with a senior client, understand what's actually driving their business, and connect it to something they haven't thought to ask for yet. And once you've won that conversation, you know how to make sure the partnership delivers something neither side could have built alone.

As VP, Client Experience, Experiential, you'll build and own Known's experiential client relationships globally. This role sits at the intersection of two things Known does at its best: rigorous, data-grounded strategy and work that moves people.You'll serve as the senior relationship lead for our experiential clients, helping ensure exceptional client partnership, business outcomes, and delivery across engagements. You'll also identify and cultivate new opportunities for Known's experiential offering, finding the clients who are ready for that combination in a live and physical context, making the case for Known, and then stewarding those relationships the way every Known client deserves to be stewarded. 

This is a role with an immediate mandate and a long runway. You'll start by owning the client relationship on an existing high-profile experiential account while simultaneously helping to build the pipeline and practice around it. You'll work closely with Known's SVP, Experiential from our Studios team as that leadership structure takes shape, contributing to how the offering grows in capability, client base, and team. The person who thrives here is energized by that kind of early-stage, high-stakes environment and knows from experience what it actually takes to show up for a client when the work is live, on the ground, and moving fast.

WHAT YOU'LL DO

• Own the senior client relationship on Known's anchor experiential account from day one, establishing the standard for how Known shows up in this space
• Identify and pursue new client relationships where experiential is the entry point, building a pipeline and converting opportunities into long-term Known partnerships
• Actively mine Known's existing client portfolio to find where a live or physical activation would deepen a brand's investment and expand the scope of what we're doing together
• Study each client's business the way a true partner would: understanding the adjacencies, the pressures, and the opportunities behind every assignment, not just the brief in front of you
• Bring Known's full range of capabilities into every client relationship where they're additive, connecting clients to science, strategy, media, and creative in ways that expand what's possible for them
• Represent the health and trajectory of your client relationships clearly and proactively, both to clients and internally, so there are no surprises on either side
• Work closely with the SVP, Experiential to build the practice: how we position it, how we sell it, how we staff it, and how we deliver it at the level Known's clients expect

WHO YOU ARE AND WHAT YOU HAVE

• 10+ years in experiential marketing, with a meaningful portion of that time in a senior client-facing or business development role at an agency
• A genuine hunter with a specific track record: you have built client relationships from scratch, converted them into real engagements, and grown them over time. That history is concrete, not general
• Deep enough fluency in how experiential programs are made to speak credibly at every stage of the process, from concept through production, and to represent the work confidently to senior clients
• A strong network of brand-side marketing decision makers in New York and the broader market, relationships that are current and real
• The ability to see Known's full capability set across data, creative, media, and strategy, and connect it to client needs in ways that go beyond the immediate experiential ask
• A strategic advisor's instinct: you bring things clients didn't know to ask for, and you do it in a way that feels like partnership, not upselling
• A clear-eyed understanding of what experiential work demands: the pace, the travel, and the moments when the work requires you to be physically present and fully available. You've done this before and it's not a deterrent.
• Based in New York, with the presence and availability to be in market, at client meetings, and on-site at activations when it counts

SOME OF OUR PERKS

• Unlimited paid time off
• 401k with company matching and no vesting period
• Annual bonuses
• Generous medical plan
• Paid parental leave

ONE LAST THING TO ASK YOURSELF

All this might sound great, but you’re probably still wondering, “Would I be a good fit for Known?” or “Would Known be a good fit for me?” Our culture is propped up by four values that we aspire to every day: We are one team. We see the good, do the good. We never stop learning. There’s always a better way. At Known we are setting out to build something more than just a company. We are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

Known is an equal opportunity employer and does not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $190K-$220K.

This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

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