Deal Desk Analyst

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

**Your opportunity
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We are looking for a highly motivated, results-oriented Deal Desk Analyst! Join our Finance organization as a phenomenal teammate who thrives working collaboratively with multiple departments in a growth positive environment. This role will be key in maximizing the value of New Relic products sold along with the related revenue associated to those sales.

The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, safeguard New Relic revenue, and increase the effectiveness and productivity of our sales teams. 

The right person for this job will have the ability to work across departments with disparate needs and excel at problem solving through critical analysis and is challenged by process review and continuous improvement.

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What you'll do
**

• Cultivate and sustain strong working relationships with pivotal business partners (e/g Finance, Legal, Support, etc.) to help facilitate the review and approval process.
• Work with cross functional teams ( e.g., Legal, Finance, Product, etc.) focusing on complex pricing/commercial terms and provide options to provide the means to Sales to address and surmount customer objections while maximising revenue/bookings.
• Build and review a variety of order forms with differing levels of complexity for accuracy, while ensuring all required approvals, such as discounts and contractual terms, are obtained and clearly documented (both within our CPQ tool and outside as needed), as well as being fully compliant with New Relic’s internal policies.
• Deliver ongoing education and training to ensure Sales’ understanding of and compliance with non-standard deal processes.
• Prepare and review contracts (order forms, legal agreements, customer purchase orders, quotes, etc.) for compliance with revenue recognition and Deal Desk policies.
• Safeguard and manage data quality in SFDC for all proposed and closed quotes/deals. This includes but is not limited to customer entitlements, new deal logos, commission levels and deal amounts, ensuring that all transactions adhere to internal revenue recognition policies and operational guidelines.