CAD Support Specialist

Langan provides expert land development engineering and environmental consulting services for major developers, renewable energy producers, energy companies, corporations, healthcare systems, colleges/universities, and large infrastructure programs throughout the U.S. and around the world. Our employees collaborate seamlessly among 50+ offices and gain valuable hands-on experience that fosters career growth. Langan culture is entrepreneurial from advancing innovative technical solutions, to participating in robust training and knowledge sharing, to making progressive change within the communities we live and work.

Consistently ranked among the top ten “Best Firms to Work For” and Engineering News-Record’s top 50 firms worldwide, Langan attracts and retains the best talent in the industry. Employees thrive at Langan, a firm that fosters an inclusive and supportive work environment for all; prioritizes wellbeing, health, and safety; encourages volunteerism and philanthropy; offers workplace flexibility, along with carbon-neutral office spaces; and empowers individuals to contribute their skills and knowledge to make impactful contributions.

Job Summary

Langan is seeking a CAD Support Specialist to join its collaborative Design Technologies Team. This individual will serve a key function in providing level-one technical support in AutoCAD, Civil 3D and other engineering technologies. In this role, you will have the opportunity to work with top industry leadership in a continuous learning environment.

Job Responsibilities

• Provide frontline, first-level technical support for AutoCAD, Civil 3D,and related engineering technologies, with a focus on customer service and responsiveness. Must be readily available by phone, messaging service, and email to answer technical software questions, troubleshoot software issues, and guide end-users to practical solutions to maintain workflow efficiency. Must be familiar with civil engineering concepts, tasks, and workflows;
•  Assist in the development and maintenance of the training materials, including presentations and e-learning content;
•  Work closely with the Design Technology professionals to guide others and promote the use of various engineering technologies Firm-wide; 
•  Document the answers to common technical support questions and solutions to recurring issues. Update and maintain the contents of the CAD Helpdesk Wiki and other online resources to ensure that information is accurate and easily accessible;
•  Remain current with technological advances in the industry and be able to identify technologies that may be of interest to the Firm;
• Identify interesting projects, perform the necessary research, and present results or findings to other members of the Design Technologies team; and
• Perform other duties as requested. 

Qualifications