GTM Customer Engineer

The future of defense will be decided by those who field intelligent machines at scale. At Scout AI, we’re developing Fury, the first robotic foundation model for defense, to give U.S. forces overwhelming, adaptable, and autonomous power across every domain. Fury enables human operators to command fleets of robots through natural language, and empowers those machines to sense, decide, and act together as one. This mission will ask everything of us: urgency, precision, and relentless work.

The RoleWe’re looking for a GTM Customer Engineer Manager to become a trusted technical advisor to the customers and partners adopting Fury into their core missions and products. You’ll work closely with customer engineering, product, and operations teams as they field new capabilities powered by Fury: advising on architecture design decisions, developing evaluation frameworks, and guiding customers through the most cutting-edge implementation patterns for foundation models — while building and leading Scout AI’s customer engineering function as we scale.

Working closely with our Sales, Product, and Engineering teams, you’ll guide a focused portfolio of customers from technical discovery through successful deployment, combining deep engineering expertise with customer-facing skills to help customers unlock the full potential of Fury while maintaining our high standards for safety and reliability. We’re a startup. You’ll be moving fast, context-switching daily, and helping define the culture and process as we go. This is a rare opportunity to come in early and architect the future of defense.

Responsibilities

• Serve as a specialist technical advisor to Scout AI customers as they deploy new capabilities enabled by Fury — from discovery through deployment — coordinating internally across multiple teams to drive customer success
• Partner with account executives and solutions architects to translate customer mission and business requirements into technical solutions
• Influence technical architecture decisions and customer product strategy by developing customized pilots, prototypes, and evaluation suites
• Lead hands-on technical workshops and reviews with customer engineering teams
• Recruit, mentor, and lead a growing team of customer engineers, defining the playbooks and processes that scale the GTM engineering function
• Identify common design patterns and contribute insights back to our Product and Engineering teams
• Create scalable public and internal assets documenting the latest prompting, evaluation, agentic, and architecture techniques for Scout AI foundation models
• Maintain strong knowledge of the latest developments in LLM, VLM, VLA, and robotic foundation model capabilities, implementation patterns, and AI product development stacks
• Travel occasionally to customer sites for workshops, implementation support, and building relationships