Medication Support Navigator

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

The primary location for this role is remote with quarterly travel for training.

Schedule will rotate to serve families needing later appointment times

• Central Time hours anticipated being 8:00am-4:30pm CT, 8:30am-5:00pm CT, 9:00a-5:30pm CT, 9:30am-6:00pm CT. May require shifts in EST/PST.
• Eastern Time hours anticipated being 8:00am-4:30pm ET, 8:30am-5:00pm ET, 9:00a-5:30pm ET, 9:30am-6:00pm ET. May require shifts in PST.

Bilingual in Spanish highly preferred for this role.

What You’ll Do

As a Medication Support Navigator at Imagine Pediatrics you will work on the clinical pharmacy team to support our mission of increasing safe days at home for children with special health and behavioral care needs.

As an integrated care team member, the Medication Support Navigator focuses on improving medication related outcomes by supporting medication access needs for pediatric patients with chronic medical and behavioral health conditions. The medication Support Navigator works alongside the Clinical Pharmacist with primary responsibilities including maintenance of patient medication therapy records, accurately capturing medication histories, troubleshooting medication access barriers with community pharmacies and pharmacy benefits managers, and outreach to patient caregivers.

In this role you will:

• Manage, triage, and assign clinical pharmacy referrals to appropriate clinical pharmacy team member
• Support internal and external team members in the clinical pharmacy referral process based on patient needs
• Schedule patient/caregiver appointments for pharmacist-driven clinical programs
• Prepare charts in advance of Clinical Pharmacist appointments
• Communicates with pharmacies, insurance companies, and internal team members to resolve medication access barriers with the support of pharmacist where needed
• Completes medication histories
• Monitor incoming medication renewal requests and manage per internal protocols, where allowable by state law, and seek assistance when outside renewal protocols
• Monitor incoming prior authorization requests and prepare documentation for review by clinical pharmacist
• Demonstrates the ability to set priorities, work independently (with pharmacist oversight and review of final product) and cooperatively with others within and outside the department.
• Perform other duties as assigned

What You Bring & How You Qualify
First and foremost, you’re passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve. You will need:   

• High school diploma or equivalent

• Current accredited pharmacy technician certification (such as PTCB)

• Maintenance of certification expected

• Registration with applicable state board(s) of pharmacy as required by law

• Maintenance of all technician registration for all assigned states expected

• 3+ years' experience as a pharmacy technician

• Pediatrics experience preferred

• Ambulatory clinic or specialty pharmacy experience preferred

• Proficiency with electronic health record systems

• Bilingual English/Spanish highly preferred

What We Offer (Benefits + Perks)

The role offers a base hourly range of $24-28/hr in addition to an annual bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). We offer competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary. 

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance 
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability 
• Life insurance at 1x annual salary 
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays 
• Paid new parent leave
• Additional benefits to be detailed in offer 

What We Live By
 
We’re guided by our five core values:

Our Values:

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging 

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.