EBilling Analyst

Summary:

Gibson Dunn is a leading global law firm, advising clients on significant transactions and disputes. Our exceptional teams craft and deploy creative legal strategies that are meticulously tailored to every matter, however complex or high-stakes. The firm’s work is distinguished by a unique combination of precision and vision.

Based in our London office, this role offers the opportunity to join the Firm’s global eBilling team. As an eBilling Analyst, you will be an integral part of the Firm’s eBilling and Billing teams, working closely with colleagues across the Firm. The eBilling Analyst should demonstrate a strong understanding of the eBilling process as a whole and will be responsible for the analysis, coordination and resolution of eBilling issues, including ensuring appropriate communication with all involved parties.

The role reports to the eBilling Supervisor, who is based in the U.S..

Responsibilities include:

• Communicating with client contacts, billing team and billing partners to successfully coordinate all aspects of the eBilling process.
• Proactively managing client list to ensure all issues are being addressed in a timely manner, following up both internally and externally.
• Submitting newly identified timekeeper rates to clients on a monthly/ ad-hoc basis, tracking and following up as needed.
• Working with client contacts to set up new matters for eBilling, tracking and following up as needed.
• Assisting billing team with invoice submissions via BillBlast, reviewing to ensure invoices are compliant with client requirements prior to submission.
• Working in BillBlast to submit invoices, manage inventory and map client and matter specifications.
• Distributing client accrual requests to billing team and coordinating submission of estimates.
• Distributing adjustment/ rejection notifications to the billing team and coordinating resubmissions.
• Navigating and understanding the functionality and submission requirements for all major eBilling sites and understanding the nuances of each site and their requirements for submission. Sites include but are not limited to: LegalTracker, CounselLink, TyMetrix360, Collaborati, Passport, CounselGO, BillingPoint, Corridor.
• Implementing an efficient organizational system to track and follow up with clients and firm contacts to resolve ongoing issues.
• Communicating regularly with supervisors and providing timely updates to management regarding eBilling-related issues and holdups.
• Working closely with other members of the eBilling team to address requests in the eBilling inbox.
• Utilizing Excel functions to efficiently pull reports, create spreadsheets and manipulate LEDES files.