Practice Insights & AI Manager

Based in any U.S. office, the Senior Manager, Practice Insights & Operations Transformation will be responsible for leading strategic business transformation initiatives that enhance practice management and operational excellence across the firm. Acting as an internal consultant and trusted advisor to the practice management team, this role will drive cross-functional and cross-office projects that deliver measurable improvements in performance, efficiency, and client service. A core focus of this role is leveraging strategic data analysis to identify opportunities, solve complex business challenges, and guide decision-making.

Based in any U.S. office, the Senior Manager, Practice Insights & AI will lead strategic business transformation initiatives that enhance practice management and operational excellence across the firm. A key focus is understanding how AI is changing the way legal work is delivered and identifying opportunities to strengthen how the firm works and serves clients. Acting as an internal consultant and trusted advisor to the practice management team, this role will drive cross-functional and cross-office projects that deliver measurable improvements in performance, efficiency, and client service. A core focus of this role is leveraging strategic data analysis, including the impact of emerging technologies such as AI, to identify opportunities, solve complex business challenges, and guide decision-making.

This role will collaborate with attorneys, practice managers, and internal stakeholders to align priorities with day-to-day operations, implement change initiatives, and assess their impact through data-driven insights and performance metrics. The role will join a growing team collectively responsible for supporting practice leaders in the management of their groups including Professional Development, Marketing & Client Development, Knowledge Management, Communications, Recruiting, Diversity, Career and Alumni Services, Technology, Human Resources, and Office Administration.

This role reports to the Chief Legal Operations Officer.

Responsibilities include:

• Partner with practice management leadership and internal stakeholders to solve business challenges, refine organizational processes, and advance the strategic and operational priorities.
• Partner with practice management to lead transformation initiatives from strategy through execution, including initiatives that help the firm adapt how it works in response to AI and other emerging technologies.
• Analyze how AI and emerging technologies are influencing legal service delivery, and translate those insights into opportunities to improve how the firm works, serves clients, and grows.
• Collaborate with the Chief Legal Operations Officer and firm leadership to define, develop, and drive the transformation roadmap—ensuring clear objectives, milestones, and outcomes that align change efforts with strategic goals and competitive positioning.