Application Engineer

As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers. Under the Robert E. Mason & Associates, Inc. umbrella there are two divisions: R.E. Mason and Apperture Solutions.

R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability.  The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.

What R.E. Mason Offers Associates:

R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:

• Participation in the Employee Stock Ownership Program (ESOP)
• Retirement plan, including a Safe Harbor contribution
• Medical / Dental / Vision Insurance
• Employer paid Life Insurance and Long-Term Disability Insurance
• Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
• Paid Parental Leave
• Paid company holidays
• Career Development Program
• Retirement and Financial Wellness program
• Employee Assistance Program (EAP)
• Alternative/Hybrid Work Schedules

General Description 

The Application Engineer (AE) role is an integral part of the Sales Operations team. The position entails communicating with multiple entities; customers, vendors and coworkers to deliver a superior level of customer service and technical support. The AE must be able to respond to technical and sales based customer inquiries related to the products and services which the company provides. The AE will work with Account Managers and customers to pursue day to day sales for the company. The primary interface is telephone calls and email.  Customer site visits may also be required occasionally.

Specific Responsibilities

• Quickly Respond to inquiries from customers
• Utilize Sales Process to drive business growth, uncover opportunities and grow scope
• Develop relationships with customer accounts and pursue/qualify sales opportunities
• Perform sizing and selection of Pressure Management Products (PRV, Regulators, Y-Pattern Globe Valves, Flame Arrestors, etc) based on customer’s application & process conditions
• Creating valve assemblies through use of stock components, bill of materials
• Preparing quotations in response to customer inquiries and RFQs
• Troubleshooting technical issues via telephone with customers
• Keeping up with new technology and industry trends
• Review of terms and conditions for contracts/purchase orders
• Familiarity with relevant codes and standards (e.g., ASME, API, PED, local regulations) is a plus.
• Other tasks as assigned

Required Competencies

• Customer service
• Strong written and verbal communication skills
• Team Work
• Understanding of basic process control fundamentals is desired
• Self-Motivated, organized and professional

Required Education & Experience

• 4 year Bachelor’s degree is preferred, or equivalent industry experience

Preferred Experience/Competencies

• 1+ years of Sales or Engineering experience preferred
• Familiarity with  relevant codes and standards (e.g., ASME, API, PED, local regulations) is preferred

Physical Requirements

• Standing
• Walking
• Sitting
• Kneeling
• Reaching Overhead
• Climbing
• Pushing and Pulling
• Lifting - 30 pounds
• Using a Computer
• Using a Telephone
• Driving

RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.

This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.