Technical Account Manager

OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

We are seeking a highly skilled and customer-focused Technical Account Manager (TAM) to join our growing cybersecurity team. In this role, you will act as a trusted technical advisor to our enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of our cybersecurity solutions.

You will bridge the gap between customer needs and our product capabilities, working closely with our Sales Engineering, Support, Product, and Customer Success teams.

Key Responsibilities

• Serve as the primary technical point of contact for assigned enterprise clients.
• Lead and support the hands-on deployment, configuration, and optimization of cybersecurity solutions on client environments (cloud, hybrid, and on-premises).
• Conduct on-site visits to assess environments, guide implementation, and deliver technical workshops or training sessions.
• Proactively manage customer technical health – monitor performance, troubleshoot issues, and ensure ongoing operational excellence.
• Develop a deep understanding of customer infrastructure, use cases, and security posture to provide strategic guidance and best practices.
• Collaborate with internal engineering and product teams to relay customer feedback and advocate for feature requests or enhancements.
• Participate in incident response and post-mortem activities when escalations occur.
• Create and maintain technical documentation, runbooks, and environment overviews.

Required Skills & Qualifications

• 5+ years of experience in a customer-facing technical role (e.g., TAM, Sales Engineer, Solutions Architect, Security Consultant).
• Strong technical background in cybersecurity tools and principles, including areas like endpoint protection, SIEM/SOAR, firewalls, identity & access management, or cloud security.
• Hands-on experience with system integration, scripting (Python, PowerShell, Bash), and working in Linux/Windows environments.
• Comfortable leading deployments and technical troubleshooting on customer sites.