Product Information & Maintenance Manager

Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Primary Function: 

The Senior Manager, Product Information and Maintenance Operations is responsible for leading the teams and operating processes that add new items and maintain product information. This role sets and executes the strategy for new product information and maintenance processes in partnership with Product Information, Digital Merchandising, Pricing, Legal, and Category Management. This role establishes operating practices, quality standards, and performance measures that improve product information quality, process efficiency, and the customer experience 

Duties and Responsibilities:

• Lead the team that manages new item additions and maintenance processes while driving continuous improvement.
• Own strategy around end-to-end NPI processes, including collection, normalization, ingestion, quality review, and strategic prioritization to ensure accurate, high-quality product content.
• Operationalize product and content quality standards across internal teams and suppliers, while enhancing tools and processes for duplicate review, NPI scrubbing, and overall data quality.
• Partner with Product Information, Digital Merchandising, Legal and Category Management teams to continuously strengthen data quality and content for new and existing items, to align with Zoro’s strategic priorities.
• Present operational metrics, strategic priorities, and go-forward plans to leadership across Category Management and cross functional teams.
• Evaluate workload, performance, and capacity to flex resources dynamically toward high-impact priorities.
• Define functional KPIs, establish operating mechanisms to track performance, and communicate monthly progress.
• Develop team vision, mission, and annual roadmaps aligning operational priorities with overall business strategy.

Qualifications: 

• Bachelor’s degree required, MBA or equivalent preferred
• 7+ years of proven experience in a related field
• People leadership experience required with a proven ability to lead through others
• Strong critical thinking, analytical and presentation skills
• Demonstrates extensive knowledge and exposure to New Product Information workflows and product information governance