Director Of Operations

Alliance Corporation is a leading North American value-added distributor of products and solutions for Wireless Networking, in-building signal coverage and cellular infrastructure applications. We are a fast-paced, aggressive company in an exciting, high-growth market that has shown consistent year-over-year revenue expansion. By partnering with our vendors and clients, we position valued solutions for all of their wireless communications needs.

An exciting career as a Director of Operations in Mississauga, Ontario is available at Alliance! 

The Director of Operations leads Alliance Corporation's distribution and logistics network through its site leadership team. The role is based in Mississauga and oversees day-to-day operations at that facility through the Warehouse Manager and carries the same accountability for the Warehouse Managers and daily performance of Alliance's other locations.

The Director owns the operating standards for the network, the KPIs, productivity standards and SOPs that govern how every site runs. They also develop and execute the operations strategy that improves service, expands capability and supports growth.

This role is based at the Alliance Mississauga facility, with regular travel to Alliance's other locations (approximately 25%)

Responsibilities

Leadership and site oversight

• Lead the Warehouse Managers at all Alliance locations, holding each accountable for the day-to-day performance of their site.
• Oversee daily operations at Mississauga. On-site presence is necessary for setting direction, resolving escalations and driving change.
• Work directly with Warehouse Managers and Sales partners to build a culture that promotes involvement, communication, trust and honesty. The role demands a passion for excellence and the willingness to hold staff accountable.
• Assess existing operations talent, analyze staffing levels, and build a flexible staffing model that improves output and controls labour cost across the network.
• Provide leadership, coaching and training that raise the capability of the operations and logistics teams and build a bench of site leaders.
• Manage a geographically distributed team effectively, maintaining standards and visibility at locations the Director does not visit daily.
• Manage key vendor relationships, ensuring service levels, performance, pricing, and contractual obligations align with organizational needs

Standards, systems and performance

• Design, implement and own the KPI framework, productivity standards and SOPs that govern operations at every Alliance location, including metric definitions, targets, reporting cadence and the corrective-action process when a site misses.