Infrastructure Operations Manager

Please note: This role requires you to be working on-site in the Datacenter

About Nscale

Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.  Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.

At Nscale, our Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets 

We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.

About The Role

We are looking for an experienced Team Lead to take overall responsibility for the devices and infrastructure in our AI Data Center. The Infrastructure Operations Manager will ensure operational excellence, oversee personnel, maintain critical infrastructure, and meet client-driven SLA and KPI requirements.  Reporting to the Site Director, this role involves close collaboration with internal teams, clients, and external vendors. It also includes on-call duties and occasional travel to other sites as business needs arise.

What You'll be Doing

Site & Infrastructure Management

• Overall accountability for all devices, systems, and infrastructure at the data center.
• Ensure 24/7 operational reliability and optimal performance for high-performance AI workloads.
• Monitor and manage power, cooling, and environmental conditions, addressing any operational risks proactively.
• Oversee installation, configuration, and maintenance of HPC and GPU systems.

Team Leadership & Development

• Lead and mentor a team of engineers, technicians, and support staff.
• Provide training and guidance to junior staff, ensuring the team is equipped to manage site operations effectively.
• Plan and manage shift schedules to guarantee continuous coverage and on-call availability.

Client & Vendor Relations

• Serve as the primary POC for clients, providing regular reporting on site SLA and KPI’s