Technical Program Manager

Role Overview

As a Technical Program Manager (TPM) for AI Infrastructure Operations, you will be the operational backbone of our high-scale, high-performance AI and High-Performance Computing (HPC) environment. You will be responsible for driving complex, cross-functional programs that ensure the stability, availability, and growth of our cutting-edge GPU fleet and Infiniband network fabrics. This role requires a blend of deep technical understanding, rigorous program management, and a relentless focus on delivering against key operational metrics (SLAs, Uptime, Availability). You will bridge the gap between engineering execution and strategic business goals, directly impacting our ability to serve customer workloads at scale.

Key Responsibilities

• Program Leadership: Own the planning, execution, and delivery of strategic operational programs, including new data center AI infrastructure build-outs, large-scale fleet software/firmware rollouts, and the implementation of new operational tooling (in partnership with SRE).
• Metrics and Reporting: Establish, track, and drive accountability against critical infrastructure KPIs, specifically focusing on Availability (Target 97.5%) and Uptime (Target 99%). Develop clear dashboards and communication rhythms to provide leadership with real-time visibility into operational health, program status, and risk.
• Process Engineering: Analyze and optimize operational workflows across Fleet Operations, Network Operations, and SRE teams. Drive the standardization of incident management, change management, and postmortem processes to reduce toil and improve Mean Time to Recovery (MTTR).
• Cross-Functional Coordination: Serve as the primary liaison between engineering teams (Hardware, Compute Platform, Network), Data Center Operations, and external vendors (GPU, Network hardware). Proactively identify and resolve dependencies, risks, and roadblocks.
• Capacity and Readiness: Partner with Data Science/Operation Programs to translate capacity planning models into actionable infrastructure delivery and readiness roadmaps. Ensure that new hardware (GPUs, NICs, switches) is successfully integrated into the operational control plane and meets go-live criteria.
• Risk Management: Proactively identify technical, schedule, and resource risks related to AI infrastructure scaling and stability. Develop mitigation strategies and communicate impacts clearly to stakeholders.

Required Qualifications

• Experience: 5+ years of experience in a Technical Program Management role, successfully driving large-scale, complex infrastructure or software engineering programs.