Product Manager

About Nscale

Nscale is taking on the hyperscalers by building a vertically integrated GenAI cloud platform. We own the data centres, software, and applications that power today's AI stack using sustainable technology solutions. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you'll build trust through openness and transparency, where everyone is inspired to do their best work. Collaboration is key, and we work together swiftly and respectfully, embracing adaptability and resilience in all we do.

About the role

Technical Product Managers at Nscale own the definition, delivery, and ongoing evolution of a slice of the Nscale platform, partnering with engineering, design, and go-to-market to turn customer and operational problems into shippable outcomes. As a Senior Technical Product Manager for Observability, you own the platform that gives customers and internal operators real-time visibility into their GPU fleet: the telemetry pipeline that scrapes data from physical infrastructure, the aggregation and storage layer, and the observability surfaces (logs, metrics, and traces) that enable fleet management, incident response, and alerting at scale. You partner daily with Fleet Software, Network Engineering, Data Centre Operations, and customer teams to make fleet health visible, actionable, and reliable as Nscale scales from a handful of deployments to a globally distributed fleet.

What you'll be doing

• Own the roadmap for Nscale's observability platform: the telemetry pipeline, log and metrics aggregation, trace collection, and customer facing APIs and dashboards that surface fleet health to customers and operators.
• Define how logs, metrics, and traces are captured from physical infrastructure, aggregated, and surfaced through the observability platform to enable customers to manage their fleet and handle incidents.
• Own alerting strategy and optimisation: define what matters, reduce noise, and ensure the right signal reaches the right person at the right time.
• Capture and prioritise new telemetry requirements as the fleet scales, working with engineering to extend coverage across new hardware, sites, and deployment types.
• Shadow incident reviews and site operations to turn recurring manual effort and visibility gaps into platform capabilities.
• Define and drive the metrics that matter: alert signal-to-noise ratio, time-to-detect, time-to-resolve, telemetry coverage, and platform reliability.
• Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team.