DHCPDNSEntra IDIntuneJamfJira Service ManagementmacOSMerakiMicrosoft 365OneDriveOutlookSharePointTeamsWi-FiWindows
Preferred qualifications
CertificationsAssociate Degree, CompTIA A+
Original posting
Company Overview
Amperesand is reinventing how the world powers its most critical systems.
We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.
And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.
We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.
Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.
Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.
Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.
With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.
Join us in building the power foundation of the future!
About the Role
Amperesand is looking for an IT Support Specialist III to join our IT team in at our bay area locations. This is an onsite position covering the full range of general helpdesk responsibilities, supporting employees across hardware, software, accounts, and connectivity issues. You will be the first point of contact for technical support requests and will play a key role in keeping our staff productive and our systems running smoothly.
Key Responsibilities
Serve as the primary point of contact for incoming helpdesk tickets, and walk-up requests
Provide onsite technical support for desktops, laptops, printers, mobile devices, and peripherals
Troubleshoot and resolve issues related to Windows and macOS operating systems
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
Assist with user account management in Entra ID, including password resets, group membership, and access requests
Set up and configure new employee workstations, including imaging, software installation, and account provisioning
Manage device enrollment and compliance through Intune and jamf
Support conference room technology, video conferencing equipment, and general office IT needs
Diagnose and escalate network connectivity issues involving switches, wireless access points, and VPN access
Track, prioritize, and document all support requests in the ticketing system through to resolution
Maintain accurate records of hardware inventory, software licenses, and asset assignments
Assist with onboarding and offboarding tasks for employees, including equipment setup and account deactivation
Follow established procedures for data security and confidentiality
Identify recurring issues and recommend improvements to reduce future support volume
Provide friendly, clear, and patient communication to staff of all technical skill levels
Qualifications
3+ years of experience in a helpdesk, desktop support, or similar IT support role
Working knowledge of Windows and macOS environments
Familiarity with Microsoft 365 administration and Entra ID user management
Basic understanding of networking concepts such as DHCP, DNS, and Wi Fi troubleshooting
Experience with ticketing systems such as Jira Service Management is a plus
Strong problem-solving skills and attention to detail
Excellent communication skills and a customer focused approach
Ability to lift and move IT equipment as needed
Ability to travel and work onsite between our Sunnyvale and San Francisco locations five days per week
Preferred Qualifications
Associate degree or certification in Information Technology, such as CompTIA A+ or Network+
Experience supporting Intune managed devices
Exposure to Meraki networking equipment
Prior experience in a growing or fast paced company environment
Onsite Collaboration Rationale:
Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.
SF Pay Range$100,000—$120,000 USD
Please note: This role requires working on-site 5 days a week. We do not offer hybrid or remote options.
Onsite Collaboration Rationale:
Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.
Why Join Amperesand
Work on next-generation power infrastructure systems
High ownership and visibility
Cross-functional collaboration
Opportunity to shape future products and infrastructure
Fast-moving startup environment
Pay Disclosure & Benefits
Compensation will be determined based on experience, location, and other factors permitted by law.
The benefits outlined below apply exclusively to employees located in the United States:
Competitive Salary + Incentive Stock Options
Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
Company paid Basic Life, AD&D, short-term and long-term disability insurance
401k retirement savings plan through Empower
Employees receive paid time off (PTO), paid sick days, and paid company holidays
The benefits outlined below apply to employees located in Singapore:
Competitive Salary + Incentive Stock Options
Group medical, hospitalisation and surgical insurance, outpatient or GP coverage, group term life, dental and personal accident insurance
Employer and employee Central Provident Fund contributions in accordance with the CPF Act (for Singapore Citizens and Permanent Residents)
Annual leave, paid sick leave, hospitalisation leave, and all Singapore public holidays, in line with or exceeding the Employment Act
Commuter Benefits
Government-paid maternity, paternity, shared parental, and childcare leave in accordance with prevailing Singapore statutory entitlements
Additional benefits may be available depending on the role and employment type. Benefits are subject to the terms of applicable company policies and plans.
Candidate Confidentiality & Information Protection
As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.
Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.
Equal Employment Opportunity
Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.