Distribution Administration Manager

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We’re looking for a Distribution Administration Manager who’s resourceful and excited about getting things done. You'll be responsible for performing administrative functions for our Distribution team as we rapidly scale our business in the Democratic Republic of the Congo. Please note that the term Distribution refers to User Acquisition.

In this role, you'll;

• Support the user growth office and distribution teams from our office 
• Support user growth leads to ensure distributors are recruited and managed as per internal policy and procedures
• Be responsible for requesting, dispatching, and tracking usage of distribution-related supplies
• Be an administrative focal contact point for Interim firms, Wave and distributors for user growth.
• Develop and maintain performance monitoring dashboards to track key distribution metrics and support data-driven decision-making.
• Produce weekly and monthly reports.
• Identify inconsistencies in operational data.

Possible tasks might include:

• Activating and deactivating distributors
• Verifying distributors attendance
• Sharing the performance of distributors on a regular basis with their supervisors
• Calculating distributors due bonuses and preparing payment files on time
• Be the main point of contact with our interim firm partners who employ our hundreds of distributors
• Ensure distributors have up-to-date contracts and that they are paid on time
• Follow up on our interim firm partners’ invoices and bulk payment recharges
• Troubleshooting any technical issue distributors may face
• Helping with recruitment and training arrangements for distributors when needed
• Organize alignment’ sessions with the different teams working closely with the distribution
• Help the distribution teams follow up actions in order of priority by consolidating key information
• Assisting distributors with access to all relevant platforms (slack, WhatsApp groups, etc.)
• Liaising with field teams to dispatch all required stationery and merchandising material required and any other required supplies, tracking dispatched and available supplies and their use.
• Tracking client issues during distribution and making outbound calls to new sign-ups to collect data
• Providing basic training on distribution admin-related issues to the field teams
• Any other duties may be assigned

Key details

• Location: You'll work from our office in Kinshasa and may travel to field locations.
• Contract Type: Permanent.
• Our salaries are competitive and calculated using a transparent formula. 
• We pay 100% of your health care insurance premium cost for yourself and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space

Requirements

• 3+ years of experience in administrative operations such as payroll, performance, or training in a fast-growing environment.
• Proficient in French and a local language with English being a plus
• Completed university degree
• Experience in an administration position or an HR/payroll position
• Be a good note-taker
• Strong computer skills, especially with spreadsheets, and experience using Google Maps
• Excellent organizational skills and communication skills
• Experience leading networks of salespeople, agents or retail networks in a back-office administrative position is an added advantage
• Experience running payroll for 20+ people and having a strong understanding of the DRC labour laws is also an added advantage.

You might be a good fit if you

• Are exceptionally organized, able to follow through on tasks independently, and able to manage priorities effectively
• Are very flexible and mission driven
• Are detail-oriented and seek to achieve excellence in everything you do
• Are a clear and proactive communicator, both on written and verbal forms
• Are a self-starter and proactive about achieving ambitious targets
• Always seek to improve yourself through honest self-reflection
• Demonstrate tenacity and a willingness to go the distance to get so

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.