Field Officer

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We are looking for a driven Field Officer to join Wave as we launch our operations in the DRC, where you will manage product rollouts and help build our agent and merchant network on the ground. You will represent Wave in the field, overseeing distribution and marketing activations while ensuring our services are accessible to the communities we serve. You will also engage directly with users, agents, and merchants to better understand their needs and challenges related to money transfers and financial services, providing valuable insights to inform our local strategy.

In this role, you'll: 

• Ensure agent quality and compliance with legal and policy requirements.
• Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc.
• Collaborate with the BTL team to build a well-branded, well-equipped agent network.
• Collaborate with the agent liquidity team to monitor cash and float availability at agent locations.
• Manage risk through routine visits to report emerging issues and assess agents' performance in your territory.
• Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding materials are removed.
• Be the primary contact for all agency networks acquiring Wave products in your territory.
• Champion excellent customer service among distributors and agents within your territory.

Requirements

• Fluent in English & French, with ideally a good command of one additional local language.
• Experience working with informal merchants, market vendors, or agent networks is a plus.
• 2–3 years of experience in field sales, microfinance, telecoms, or fintech.
• Willingness to travel extensively within the assigned zone.
• Comfortable working in fast-paced, sometimes challenging field conditions.
• High level of integrity and reliability.

Key details

• Location: We are hiring for this position in various locations between Kinshasa and Congo Central.
• Our salaries are competitive and calculated using a transparent formula based on your level of experience and location.
• We pay your health insurance premium for you and your dependents.
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your most whole life now - we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

You might be a good fit if you

• Are excited about working in the field, as this is a largely field-operations role.
• Detail-oriented and seek to achieve excellence in everything you do.
• Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively.
• Enjoy teamwork, but also know how to work well independently.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Communicate effectively and often, both in writing and in person, to the point of over-communication.
• Demonstrate tenacity and a willingness to go the distance to get something done.
• Are tech-savvy: comfortable navigating Excel and onboarding new tools.

#LI-MS1

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.