Premium Agent Network Officer

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We’re hiring a Premium Agent Network Officer to join our team in Abidjan. Reporting to the Premium Agent Network Manager, you'll help identify, train, roll out, and manage a network of premium agencies across Côte d'Ivoire.

In this role, you'll; 

• Help in the assessment and selection of the premium agent outlet by identifying opportunities with other teams for new premium outlet locations and the acquisition of required outlets according to the set agent selection criteria and guidelines. 
• Gather requirements and obtain approval for the premises by gathering all requirements and selecting the right premises, negotiating and obtaining approval for contracting with the landowner for the required space for the premium outlet. 
• Set up the premium outlet, coordinate all responsible stakeholders to ensure that each approved premium outlet point is set up within the agreed time frame (contractor is assigned and signs a contract), local licensing is done, all requirements are provided, and as per the approved checklist, including branding.
• Train the Premium Agents and their assistants by ensuring that the Premium Agent has been trained and assessed on the understanding of the product as per the agent training manual and checklist.
• Assess the final business premise and hand it over to the Premium Cash Officer:
  • Approve the completed outlet for handover to the agent management and liquidity sales team
  • Conduct handover and initial training as per the handover checklist provided. 
  • Ensure any below-the-line activations have been done to activate the outlet location.
• Manage the premium agents’ achievement vs. targets through reports on emerging issues and daily monthly, quarterly/annual performance report analysis, customer feedback, and mystery shopping exercises among other ways. 
• Oversee premium outlets’ churn and ongoing maintenance by continually monitoring and ensuring proper maintenance of Wave outlets and equipment in all outlets, fixing and replacing what is broken or lost as per internal policy to maintain all outlets as per proper standard. 
• Monitor partnership contracts: 
  • Ensure that multi-risk insurance contracts are included for all newly built premium agencies before operations launch. 
  • Manage contracts with maintenance service providers. 
• Maintain a good relationship with Premium agent partners and landlords by tracking rents payments and share evidence with outlets owners. 

Key details

• Location: You'll work from our office in Abidjan, with frequent travels to the upcountry. 
• Work authorization in Côte d'Ivoire is required. 
• This is a permanent position.
• Our salaries are competitive and calculated using a transparent formula. 
• We offer generous health insurance for yourself and your dependents. 
• We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized childcare when you return to work.
• We help you live your fullest life now! We subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 2+ years of experience in a similar position. 
• Fluency in French and a decent level of English. 
• Located in the desired or willing to relocate. 
• Being able to speak local languages is a plus.
• Good knowledge of supervision and monitoring of building works is a real asset.
• In-depth knowledge of our product and agent network since the candidate will be required to explain the product to agents and other stakeholders.

You might be a good fit if you

• Pay close attention to detail and strive for excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully.
• Feel energized by field work, as this role is heavily operations-focused.
• Communicate clearly and proactively, independently following through on tasks and effectively managing team priorities.
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people. 
• Demonstrate strong leadership and people management skills.
• Love owning projects - you are autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions. 
• Are tech-savvy, comfortable working with Excel, and are able to adopt new tools. 

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.