Premium Agent Manager

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

We're looking for a resourceful, organized, proactive Premium Agent Manager. You'll work with our agent team to identify, train, roll out, and manage a network of Premium Agencies across the Democratic Republic of Congo.

You'll report to the Agent Liquidity Lead.

In this role, you'll:

• Assess and select Premium Agency outlets.
• Gather requirements for new premises and secure internal approval.
• Negotiate with landlords to obtain authorization for onsite operations.
• Set up each Premium Outlet according to our procedures and minimum standards.
• Identify and engage vendors who can build out facilities efficiently and on schedule.
• Share the Statement of Work and build plan with vendors, then negotiate pricing and delivery timelines.
• Inspect completed premises and hand them over to the Liquidity team.
• Appoint a reputable security company to protect each Premium Agency.
• Add relevant Premium Agencies to our insurance policy.
• Keep outlets maintained to our minimum standards.
• Monitor the quality of installed materials and step in where fixes are needed.

Key details

• Location: You'll be based in Kinshasa or Bandundu
• Work authorization in the Democratic Republic of Congo is required. 
• This is a permanent contract
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.

Requirements

• Fluent in French and English — you'll work in French day-to-day and interact regularly with non-French speakers.
• Fluency in Lingala is a strong advantage; Kikongo is a plus.
• Solid understanding of agency construction and build-out.
• An established network of service providers who deliver on time.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are flexible enough to adapt to various process changes and updates gracefully.
• Are a self-starter and proactive about achieving ambitious targets.
• Are charismatic and enjoy talking and explaining new ideas and products to people.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth.
• Willing to go the distance to get something done.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.