Premium Cash Officer

Our mission

We're making Africa the first cashless continent.

In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash.

We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast.

Our goal is to make Africa the first cashless continent and that's where you come in...

How you'll help us achieve it

Being close to our customers and agents is fundamental for us. If you thrive on customer interaction and have a knack for managing liquidity, the Premium Cash Officer position might be a perfect fit. As a Premium Cash Officer within our premium agency, your primary responsibility would be overseeing the agency's operations.

In this role, you’ll; 

• Manage cash in and out between the Safe and PCA accounts.
• Hold the end-of-day bill count and produce a daily bill count statement.
• Ensure that all cash management transactions are correctly recorded in the treasury system.
• Promptly request sufficient funds to ensure rebalance with agents/clients.
• Ensure transactions with cash-in-transit companies (Cash in/Cash out).
• Report discrepancies or challenges encountered by Premium Cash Assistants.
• Report fake bills to management. 
• Ensure that furniture and materials are in good use and that the office is well secured.
• Manage and, if needed, escalate relevant feedback to management that may impact the agency's activity

Key details

• Location: This role is open for various locations in Cameroon (Garoua, Maroua, Kousseri)
• Work authorisation in Cameroon is required. 
• This is a 6-month fixed-term position.
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
• We help you live your fullest life now- we subsidize gym memberships and fitness classes.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• 2+ years of experience as a cashier in cash management, reconciliation, liquidity management, cash handling, or delivery.
• Bachelor’s degree in Finance, Economics, Mathematics, or an equivalent. 
• Strong proficiency in French. 
• Previous experience in front-office customer service or in the banking sector. 
• Be very vigilant, detail-oriented, and have strong integrity.  
• Knowing Wave products is an added value. 
• Speaking English and a local language is an added advantage.

You might be a good fit if you

• Are excessively detail-oriented and seek to achieve excellence in everything you do.
• Are a self-starter and proactive about achieving ambitious targets.
• Love owning projects - you're autonomous yet know when to escalate problems.
• Are intellectually curious and creative in the way you go about tackling problems.
• Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
• Adjust quickly to changing priorities and conditions.

Our team

• We have a rapidly growing in-country team in Senegal, Côte d'Ivoire, Mali, Burkina Faso, The Gambia, Uganda, Niger, Sierra Leone, and Cameroon plus remote team members spread across the world.
• We're deeply passionate about our mission of bringing radically affordable financial services to the people who need them most.
• We foster autonomy for our employees. You'll own your projects at every stage, from understanding the problem to monitoring your solution in production.
• We raised the largest Series A in Africa in 2021. Our world-class investors, include Founders Fund, Sequoia Heritage, Stripe, Ribbit Capital, Y Combinator, and Partech Africa.
• We are on Y Combinator's top companies by revenue.

How to apply

Fill out the form below, and upload a resume in English and a cover letter describing your interest in Wave and the role.

We review applications frequently and recommend that you apply to the role that most closely aligns with your skills, experience and career goals.

Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.