Technical Customer Support Associate

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.

The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.

What you’ll do at Jamf: 

At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works in the night 12-hour shifts. The shift work includes working only during weekends (Friday, Saturday and Sunday) and Polish Bank Holidays 8 pm – 8 am. This is a full-time position. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution.

This role is remote in Poland. We are only able to accept applications for those based in Poland and have sponsorship to live and work in Poland. 

What you can expect to do in this role: 

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps.
• Ensure that customer requests are handled effectively and escalated when necessary.
• Develop an understanding of Jamf products, including features, functionality, and best practices.
• Ensure a positive customer experience by handling interactions with professionalism and empathy.
• Stay current on new product features, technologies, and industry trends to provide the best possible support.
• Participate in ongoing training sessions to improve service quality and technical knowledge.
• Other duties as assigned.

What we are looking for: 

• Fluency in English is a must (B2/C1). 
• Communication level in any second language (German/ Spanish/ French/Japanese/Chinese) is nice to have.  
• Strong problem-solving abilities with a customer-first mentality.