Strategic Account Manager

About the job 

For 41 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners' loyalty programs. 

Our Culture  

At Rewards Network, you'll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company's success. We take pride in partnering with the world's most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential. 

Job Overview 

The Strategic Account Manager will serve as the main business contact and resource for existing Restaurant owners within a defined region, meeting on a regular basis to review reporting, and address any concerns. This role reports to the Regional Sales Managers. As part of the sales team, the Strategic Account Manager’s main responsibility is to ensure client satisfaction, retention, contract renewals and conduct up-sell conversations to communicate how RN’s products and services add value to their business and provide incremental revenue growth.  

What you’ll bring to the table: (Responsibilities)  

• Collaborate with Account Executives to identify accounts slated for renewal and opportunities for upsell. 
• Consistent and effective management of current clients to reduce attrition.  
• Conduct welcome appointments, engage with clients first hand, ensure a smooth onboarding to RN’s platform.   
• Contact existing clients to qualify them for merchant cash advance products, meeting monthly targets. 
• Build meaningful relationships with Account Executives to help retain, renew, and/or upsell clients. 
• Confirm business information provided and viewed on our websites is accurate and up-to-date, working with our internal Client Content team to resolve issues. 
• Review business intelligence reporting tools and provide insights and implications to clients as well as consult on possible solutions/ideas to grow their business or address challenges. 
• Spend significant time in the field within assigned geography, visiting with at least 12 restaurants/clubs/bars per week for business review meetings.