People & Office Coordinator

We're looking for a People & Office Coordinator to be the friendly face and organizational heartbeat of our Cape Town office. Reporting to the Manager, People Operations, you'll own the front-of-house, office management and administrative functions that keep our workplace running smoothly, and you'll play a key role in shaping a great experience for every employee and visitor who walks through our doors.

From welcoming guests and managing suppliers to organizing social events and supporting new joiners, this is a varied, hands-on role for someone who loves bringing people together and takes pride in a well-run, welcoming office.

This is an in-office position based in our Cape Town office, working Monday to Friday, 12pm to 9pm.

About NMI

NMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.

How We Work - Our Core Values

• Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus
• Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.
• Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.

What will I be doing?

• Serve as the point person for all employee and visitor experience matters in the Cape Town office.
• Fulfil the duties of Receptionist for the Cape Town office, including greeting and signing in visitors, giving office tours and arranging parking.
• Maintain office function and aesthetics, coordinating maintenance and repairs as needed.
• Purchase and manage the inventory of office supplies and equipment.
• Handle incoming and outgoing post, arrange courier collections and deliveries, and liaise with suppliers on orders and day-to-day office needs.
• Coordinate taxi transfers, including airport pickups and journeys around the city, make restaurant reservations, and secure suitable meeting spaces.
• Manage the Health & Safety requirements of the office, acting as Health & Safety Officer, Fire Marshal and First Aider (training will be provided).
• Arrange our regular office meals and ensure the office is well stocked with snacks and drinks.
• Act as an ambassador for NMI's culture by arranging regular social events for the Cape Town team, such as seasonal parties, office celebrations and activities (Halloween, Valentine's Day), volunteering initiatives during NMI Cares month, and well-being initiatives.
• Support the onboarding of new joiners, including their office induction, ID verification, IT set up and provision of SWAG.
• Assist the People Team and onsite leadership with administrative tasks, projects and initiatives as requested.

Essential Skills and Experience:

• Proven front-desk, customer-facing administration or receptionist experience.
• Strong office management experience, including overseeing daily office operations, managing supplier relationships, and coordinating courier services and office maintenance to ensure an efficient, well-organised workplace.
• Excellent written and verbal communication skills, with the confidence to communicate effectively with individuals at all levels.
• Highly computer literate and proficient in MS Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Calendar, Drive), with the ability to quickly pick up new, bespoke systems.
• Confident using AI tools to support research and routine tasks, with sound judgement about accuracy and confidentiality.
• Strong time-management, organization and problem-solving skills.
• Professional, driven and proactive, with a friendly, positive, 'can-do' attitude.
• Ability to calmly juggle multiple tasks and handle occasional high-pressure situations.
• A good eye for detail and high standards for workplace presentation and cleanliness.
• Ability to handle confidential information sensitively and exercise sound judgement.

Preferred Skills & Experience:

• Experience working with international teams across varied time zones.
• Experience in workplace Health & Safety.

Do you feel like you have a slightly out of the ordinary career path or history? We are open to all walks of life and very willing to hear your story. Please don't feel like this should be a barrier to securing a great career at NMI! We appreciate success can come in all shapes and sizes. Fill in the 'Additional Info' box on our application to tell us more about your path.

As well as being a part of something exciting everyday, you will also receive the following benefits:

• Annual salary of R280,000 - R315,000, dependent on experience.
• Annual bonus scheme (dependent on company and individual performance)
• 15 days holiday + 12 public holidays each year (+ 1 day after each year of service with up to a max. of 20 days)
• 45-hour work week
• Family friendly policies (Enhanced Maternity and Paternity Pay)
• A chance to develop with an allocated company training budget
• A strong commitment to employee wellbeing including mental health first aiders and weekly yoga sessions.
• Employee referral scheme with generous financial reward
• Bonusly colleague reward scheme
• Fun culture events (company volunteering days, seasonal parties)
• Medical Aid and Gap Cover

We believe that having a diverse group of employees strengthens both our work and our workplace. We're focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Equal Opportunity

NMI is committed to inclusion and diversity and belonging. As an equal opportunity employer we encourage applicants from all backgrounds.

We are an Equal Opportunities employer and will provide reasonable support throughout the recruitment process to applicants who have a disability. Please let us know in advance so that any support, aids or adaptations can be put in place to assist you.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/