Network

Ardent is seeking a Tier 3 Network Lead to join our team.  

This is an on-site position in Washington, D.C. 

Position Description:

Ardent is seeking a Tier 3 Network Lead to support the United States Holocaust Memorial Museum (USHMM) and the technology foundation behind its historically important mission. The Museum’s ability to preserve Holocaust history, educate the public, and connect staff and visitors depends on secure, resilient, and high-performing wired and wireless infrastructure. The Tier 3 Network Lead is responsible for the performance, availability, and operational maintenance of the Museum’s wired, wireless, WAN, Internet, cloud-connectivity, and distributed antenna infrastructure. The position supports onsite operations to enable 24x7x365 enterprise escalation requirements. 

Responsibilities and Duties:

Lead operations, monitoring, maintenance, troubleshooting, and restoration for LAN, WAN, Internet, Wi-Fi, cloud connectivity, and distributed antenna systems across Museum-supported locations. 

• Install and configure switches and routers; monitor device health, bandwidth, latency, jitter, packet loss, throughput, interfaces, access points, and circuit performance.
• Diagnose and resolve network outages, routing loops, connectivity issues, authentication failures, RF interference, hardware failures, and performance degradation.
• Apply approved firmware and software updates to network switches, routers, wireless switches, and access points in coordination with Museum change-control requirements.
• Use SolarWinds Orion and associated alert dependencies to identify actionable events, reduce alert noise, detect degrading infrastructure, and support proactive and reactive Problem Management.
• Provide expert-level routing and switching support for the Museum’s Cisco Nexus, Catalyst, ASR, regional switching, and related wired infrastructure.
• Operate and maintain Aruba Central-managed wireless infrastructure, monitor client and access-point health, maintain wireless diagrams and RF maps, and report security issues to the Museum CISO.
• Coordinate with Internet service providers, circuit providers, cloud-connectivity providers, and equipment vendors for outages, installations, upgrades, troubleshooting, restoration, and after-action reporting.
• Support network cabling, data center connectivity, equipment labeling, cable management, hardware replacement, vendor RMA activity, and approved infrastructure changes.
• Maintain accurate network diagrams, circuit and provider records, configuration records, incident documentation, change records, troubleshooting notes, and knowledge articles.