E-Commerce Operations Analyst

Our Commitment to Our Team

At Pipe17, our values aren’t just words on a wall. They’re how we operate every day.

We are a high-performance team built around ownership, urgency, curiosity, and a strong bias for action.

We set bold goals, hold ourselves accountable, and move fast to solve customer problems. Every team member owns their decisions and drives outcomes. No one waits for permission.

We operate with urgency, but not recklessly. We focus on what matters most, take initiative, and course-correct quickly when needed. We value people who speak up, follow through, and take pride in their work.

Curiosity is how we get better. We ask questions, challenge assumptions, and stay open to new ideas. We don’t default to “how it’s always been done.” We explore, test, and learn. That mindset helps us adapt quickly, solve harder problems, and continuously raise the bar.

We also embrace AI as a force multiplier. We believe great operators don’t compete with AI - they partner with it. We use AI to move faster, think deeper, and remove friction from our work, while still applying human judgement, creativity, and context where it matters most. Thoughtful use of AI is part of how we scale ourselves and our impact.

Finally, teamwork is at our core. We win together, support each other, and celebrate our shared victories. Collaboration across functions is a daily practice, not just something we talk about. We learn from each other, improve constantly, and rally around our mission: unify commerce after the buy button.

If these values resonate with how you like to work, you’ll fit right in.

Position Description

The E-commerce Operations Analyst is an entry-level position designed for recent graduates who are beginning their careers in technology and e-commerce. This role provides training and hands-on experience in supporting customers' onboarding, integrations, and operational processes. Analysts will work closely with Solution Architects, Support Engineers to learn how Pipe17 powers e-commerce operations. The goal is to prepare Analysts to grow into Solution Architect roles over time.

Key Responsibilities

• Assist Solution Architects during customer onboarding projects by preparing documentation, test cases, and system configurations.
• Support customers by answering basic operational or technical questions under supervision.
• Document workflows, settings, and troubleshooting steps in tools like Asana, Zendesk, and HubSpot.