Sales Operations Coordinator

About Us! 

Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor’s globally integrated product portfolio supports a school’s foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.

About the Role

We are seeking a detail-oriented Sales Operations Coordinator to join our team. This role focuses on building accurate quotes in Salesforce CPQ and collaborating cross-functionally with Contracts, Legal, and Finance to ensure smooth deal handoffs. We welcome candidates with strong analytics, documentation, and process-optimization experience who can quickly ramp in CPQ—extensive tenured CPQ background is not required. 

This is a 4 month temporary, full time position (40 hours/week).There is potential for an assignment extension, which will be discussed towards the end of the engagement.

Responsibilities 

• Quote Creation & Delivery 

  • Configure Salesforce CPQ quotes from Sales inputs (products, quantities, term lengths), ensuring line-item subscription ARR is correctly calculated. 
• • Apply standard discount rules based on established rate cards; flag any nonstandard discount requests for approval. 
• • Generate and distribute final quote documents (PDF/Word) to Sales reps within the agreed SLA (typically < 24 business hours). 

• Cross-Functional Coordination 

  • Liaise with Contracts to confirm that all standard SLAs, T&Cs, and contract language are reflected in each quote as needed. 
• • Work with Legal on any special contract language or exceptions, documenting and routing those items promptly as required. 
• • Partner with Finance to validate billing frequencies, subscription tiers, and revenue details before quote issuance on demand. 

• Quote Validation & Process Compliance 

  • Conduct detailed reviews of each quote for completeness—verifying product configurations, term selections, and discount accuracy. 
• • Document any manual adjustments or exceptions (e.g., custom discount reasons) in Salesforce.