Client Experience Manager

We are seeking a skilled Manager, with min 5 years experience in tech communications to join our dynamic team in Seoul. The successful candidate will be responsible for managing client accounts, developing and executing communication strategies, and building strong relationships with key stakeholders. Our team in Korea work with some of the largest international and local businesses and this is a great opportunity for someone wanting to get more experience working on large-scale global communications projects with global stakeholders.

Responsibilities:

Media and Communications

• Develop and implement strategic communication plans that align with clients' business objectives
• Responsible for handling issues and crisis management for clients
• Manage all aspects of client projects, including timelines, budgets, and deliverables
• Act as key contact for internal account staff to address issues and queries
• Train and motivate team members
• Manage account staff group profitability
• Contribute to performance reviews
• Create opportunities for team members to enhance growth with agency
• Attend account reviews and staff meetings – provide ongoing communications and feedback
• Ensure account team members adhere to agency time reporting and financial guidelines
• Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
• Deal with the crisis and major issue management

Client 

• Serve as the primary day-to-day point of contact for assigned client accounts
• Keep client programs on schedule and ensure all deadliness are met
• Earn the confidence of mid-to-senior level client contacts and other executives with a client’s organization
• Plan and implement programs; forecast and manage budgets, profitability and receivables for new and existing clients
• Proactively handle client problems quickly and adeptly
• Contribute to and promote business development by counseling clients
• Develop and deliver client presentations
• Actively participate in new business initiatives including taking a lead role in research and scoping of new business opportunities as requested.
• Generate new business from existing clients and new clients by developing programs, making credentials presentations, presenting program recommendations and pursuing new business leads

Team Management

• Act as key contact for internal account staff to address issues and queries
• Train and motivate team members
• Manage account staff group profitability
• Contribute to performance reviews
• Create opportunities for team members to enhance growth with agency
• Attend account reviews and staff meetings – provide ongoing communications and feedback
• Ensure account team members adhere to agency time reporting and financial guidelines
• Involved in staffing of team including reviewing resumes and interviewing candidates and product of client
• Deal with the crisis and major issue management

Qualifications:

• Bachelor's degree in Communications, Public Relations, Marketing, or a related field
• 5-8 years of experience in PR account management, preferably in corporate communications
• Proven ability to develop and execute strategic communication plans
• Strong relationship-building skills, with the ability to build and maintain relationships with key stakeholders
• Knowledge of media relations and experience pitching to journalists
• Ability to work independently and as part of a team in a fast-paced environment
• Exceptional presentation and communication skills that bring your ideas to life through explanations that engage and excite internal and external audiences
• Flawless attention to detail with a proven ability to manage full project lifecycles from brief to delivery and measurement
• Enthusiasm for strategic planning, creative ideation, new business development and long-term client partnerships
• Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next
• A team player who can collaborate with a range of people to devise the best approach to the work in hand and bring your team along with you throughout the journey
• Fluency in English and Korean is essential
• Immediate availability is preferred
• Proficiency in MS Office and PR software tools
• Strong project management skills, with the ability to manage multiple projects simultaneously

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Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

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