Support Engineer

**Please note that this position is remote and assigned to the night shift (16:00pm till 1:30 am)

About BEES:**

Join us to build the future of B2B commerce! 

BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely. 
At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow. 

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference! 

What you’ll do:

• Collaborate with teams to design, build, deploy and monitor new and existing services;
• Build and evolve our change management and release processes;
• Identify and improve processes by automation;
• Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;
• Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;
• Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;
• Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);
• Update and improve runbooks;
• Deep-dive into root cause analysis with teams to prevent incidents;
• Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;
• Practice Support Engineering methodologies such as defining SLO and error budget;
• Work closely with Operations team to ensure all processes are aligned with teams;
• Contribute to capacity planning and access management process;
• Be constantly challenged to create world-class solutions.

What you’ll need:

• University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;
• Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;
• Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;
• Experience with SRE and Support Engineering methodology/culture;
• Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;
• Experience with monitoring tools such as New Relic, DataDog, Grafana;