Customer Service Agent

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.

Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.

Team

Are you an active listener, do you think in a solution-oriented way, and do you truly want to help customers?

Become part of our Customer Service team at Raisin and support us as a Junior Customer Service Agent (m/f/d) in providing our customers with a first-class experience. Our 1st level WeltSparen Customer Service team supports our German-speaking customers mainly inbound by phone and email (and in the future also via live chat) with all matters relating to our financial products. For legal reasons, we are not allowed to provide investment advice, so our customer contacts focus on service, not sales.

If you want to develop your career and work in an internationally oriented FinTech company, we want to hear from you

Your Responsibilities

• Quickly become an expert in our products and processes; you are the primary contact person for our customers.
• With your strong communication skills, you will independently handle customer inquiries by phone and in writing.
• You work closely with colleagues from Customer Service as well as other Raisin departments and stakeholders.
• You inspire with your friendly manner, ensuring our customers feel they are in good hands, which directly contributes to overall customer satisfaction.
• You professionally handle inquiries regarding the account opening and investment process up to basic tax issues.
• You contribute to making the use of our platform a positive customer experience.

Your Profile

• You speak German at a C2 level (both written and spoken) and are fluent in English.
• Professional experience in customer service or customer support is desirable, regardless of the industry.
• Strong communication skills, a solution- and results-oriented approach, and good judgment.
• Strong communicators who want to assist customers over the phone with both word and deed are welcome.
• You enjoy dealing with people and are able to handle several tasks simultaneously under pressure while setting appropriate priorities.
• You are interested in complex topics, modern finance, and capital markets.
• You are located in Berlin.
• You have high expectations for your work and maintain an overview even in hectic times.
• You have solid IT skills (office tools).

Join our mission, join our team – and grow with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.

Raisin Applicant Privacy Policy

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.

We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.