ServiceNow Platform Engineer
Posted 5 Oct 2026
Advertised as “Senior ServiceNow Platform Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 7+ yrs
- Management level
- Individual contributor
- Employment
- Remote
Compensation
No salary listed for this role.
Role speciality
Agentic AIHardware Asset ManagementKnowledge ManagementServiceNow Platform EngineeringWorkflow Automation
Useful technologies
claude-codeClaude CoworkConfluenceFlow DesignerIntegrationHubJiraJSMOAuthRESTServiceNowSOAP
Preferred qualifications
CertificationsCSA, CAD
About the Role
We are seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.
You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.
Who you are
- Strong written and verbal communicator with excellent documentation skills.
- Collaborative, detail-oriented, and organized.
- Able to manage multiple priorities in a fast-paced environment.
- Calm under pressure and energized by complex problems.
What you will do
- Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.
- Troubleshoot complex platform issues and support major releases, high-impact incidents, and platform-wide changes.
- Design and enhance automation and Agentic AI capabilities to reduce manual effort and enable self-service.
- Create and maintain knowledge articles and SOPs documenting governance, standards, and best practices.
- Perform routine audits, maintenance, and access, security, and configuration reviews.
- Own the team's ticket queue against SLAs and manage the Agile backlog and sprint priorities.
- Present key platform metrics to IT management weekly.
- Partner with administrators, developers, and stakeholders across IT and SaaS to support workflows and long-term platform strategy.
Must Haves
- 5+ years of strong communication and collaboration, translating complex ServiceNow concepts (Flow Designer, IntegrationHub, Agentic AI) into clear guidance for technical and business audiences.
- 5+ years of technical leadership and governance, including mentoring, design and code reviews, and enforcing standards and SOPs.
- 5+ years of strong prioritization skills, including 3-5 years managing an Agile backlog and a ticket queue against SLAs.
- 7+ years of advanced ServiceNow development: Flow Designer, IntegrationHub, REST/SOAP, Scripted REST APIs, OAuth, service catalog, Virtual Agent, knowledge management, scoped apps, and Glide scripting.
- 7+ years troubleshooting complex issues and root-cause analysis, with the ability to present platform metrics to IT management.